Responsible Gaming

Responsible gaming on pawerpley.com (project Power Play) means enjoying casino and betting entertainment in a conscious, controlled and informed way. Gambling should remain a form of leisure, not a way to solve financial difficulties or cope with personal problems. This page explains the risks, the tools available to you, and where to find support if gambling stops being fun. The team behind Power Play is committed to providing clear information, practical safeguards and access to professional help whenever you need it.

Limits & Tools

Power Play offers a range of tools on pawerpley.com to help you control how much time and money you spend. These tools are designed in line with responsible gambling standards commonly applied in the UK and other regulated markets. You can set and adjust them from your account settings, and we strongly recommend doing so before you start playing.

Deposit Limits (Daily, Weekly, Monthly)

• Where to find them: After logging in to pawerpley.com, go to My Account > Responsible Gaming or a similarly named section (for example, "Limits & Controls"). Choose the Deposit Limits option.
• How to set the amount: Select the period you want to limit (daily, weekly or monthly). In the numeric field, enter the maximum total amount (for example, "50" for £50) you are prepared to deposit over that period. Confirm your choice.
• Effect of limits: Once a limit is saved, you cannot deposit more than this amount during the chosen period. If you reach the limit, any additional deposit attempt will be declined until the period resets.
• Changing limits: Lowering your deposit limit normally takes effect immediately. Increasing or removing a limit will only take effect after a cooling-off period (for example, 24 hours) and may require you to confirm the change again, in line with UK responsible gambling best practice.

Time and Session Limits

• Session timers: In your Responsible Gaming settings, you may activate a session timer (for example, 30, 60, or 120 minutes). When the selected time has elapsed, you will receive an on-screen reminder inviting you to stop or take a break.
• Reality checks: Periodic pop-up messages can show how long you have been logged in, how much you have staked, and your net result. Use these to pause, review your play, and decide whether to continue.
• Automatic logouts: Where available, you can enable automatic logouts after a chosen session length. Once the time is up, you will be logged out and must consciously log back in to keep playing.

Short Breaks (Time-Out)

• What a Time-Out does: A Time-Out is a short break from gambling, typically between 24 hours and 72 hours (or slightly longer, depending on what is offered in your account). During a Time-Out, you cannot place bets or play games.
• How to activate: Go to My Account > Responsible Gaming > Time-Out (sometimes called "Short break"). Select the length of your break, such as 24, 48, or 72 hours, and confirm. A confirmation message will appear once the Time-Out is active.
• What happens during the break: You may still be able to log in and review your account or withdraw funds, but you will not be able to deposit or place new wagers until the Time-Out expires. You will not be able to cancel the break early.
• Use of Time-Outs: If you notice your gambling is becoming stressful or impulsive, use a Time-Out immediately. For more serious concerns, consider longer self-exclusion (see below) and contact professional support services.

Risk Awareness

Gambling on pawerpley.com through Power Play should always stay within safe personal limits. Understanding the signs of risky or harmful gambling is essential to protecting yourself and those around you. The following information reflects widely recognised standards in the UK and internationally.

Signs of Potential Gambling Harm

• Spending more than planned: Frequently depositing more than you originally intended, or chasing losses by increasing bet sizes in an attempt to "win it back."
• Thinking about gambling constantly: Regularly thinking about the casino or upcoming bets when you should be focusing on work, studies, or family.
• Hiding or justifying gambling: Concealing your play, bank statements or account history from family and friends, or feeling the need to justify your gambling to others.
• Borrowing or using essential funds: Borrowing money, using overdrafts, loans or funds intended for rent, bills, food or other essentials to continue gambling.
• Emotional impact: Feeling anxious, irritable, guilty or depressed because of gambling, especially after losses or after trying to stop.
• Loss of control: Failing to stick to limits, gambling for longer than planned, or feeling unable to stop even when you promise yourself you will.

Self-Assessment Questions

Consider the following statements and answer honestly with "Yes" or "No." If you answer "Yes" to several, your gambling may be becoming harmful and you should consider using our protection tools and seeking professional support.

• I often spend more time or money gambling than I planned.
• I gamble with money I really need for other expenses (rent, bills, food, debts).
• I have tried to cut down or stop gambling but found it difficult.
• I feel restless, irritable or upset when I cannot gamble.
• I hide how much I gamble or how much I lose from family or friends.
• I gamble to escape problems, stress or negative feelings.
• I borrow money or sell possessions so I can continue gambling.
• My gambling has caused arguments, problems at work or study, or financial difficulties.

If you recognise yourself in these statements, we strongly encourage you to set stricter limits, consider self-exclusion and contact one of the specialist organisations listed in the Support Resources section below.

Operator's Commitment

pawerpley.com, operated for the Power Play project, is committed to responsible gambling in line with internationally recognised standards, including principles used by the UK Gambling Commission for player protection. In addition to tools you control, we apply internal monitoring and risk-management measures to help identify potentially harmful behaviour.

Internal Risk Checks and Behavioural Monitoring

• Behaviour analysis: We may monitor patterns such as rapidly increasing deposits, frequent failed deposit attempts, very long sessions, multiple simultaneous bets, repeated reverse withdrawals or clear chasing of losses.
• Automated flags: Our systems can generate alerts when predefined risk thresholds are reached, prompting a review by the responsible gaming team.
• Warning messages: Where concerning patterns are detected, we may present pop-up messages reminding you of your play time, losses, and available tools such as limits and self-exclusion.
• Affordability and risk checks: In higher-risk situations, we may request additional information (for example, about source of funds or affordability) and may restrict your account if we have concerns about harm or misuse.

When We May Contact You

• Risk-triggered contact: If your play indicates elevated risk (for example, substantial losses in a short period or an abrupt change in behaviour), our support team may contact you by in-site message, e-mail or other available channels to offer information and support.
• Content of contact: These communications are intended to encourage safe play, highlight available tools (limits, Time-Out, self-exclusion) and, where appropriate, signpost you to external support organisations.
• Protective interventions: In serious cases, and in line with our licence conditions, we may reduce limits, block further deposits or suspend your account to protect you, even if you do not actively request it.

Licensing and Regulatory Context

• Licensing: The services on pawerpley.com associated with Power Play are provided under the authority of a C.I.L. Master License (C.I.L. Master License #5536/JAZ). Players are advised to contact support if they wish to verify current licensing details, as external registries may be static or periodically updated.
• Jurisdictional compliance: You must only use pawerpley.com from jurisdictions where online gambling is legal for you and where you meet the minimum legal age (normally 18+ in the UK). It is your responsibility to comply with local laws.
• Complaints at regulator level: For disputes that cannot be resolved with us, some players may be able to contact the Master License holder (for example, via info@curacaolicensing.com). However, this process is not a substitute for professional support, and reported success rates are limited. For immediate help with gambling-related harm, always prioritise the specialist organisations listed below.

Support Resources

If you are concerned about your gambling, or about a friend or family member, there are confidential and free services available in the UK and internationally. These organisations are independent of pawerpley.com and the Power Play project and offer impartial support, guidance and treatment options.

Local Support - United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133 (free from UK landlines and mobiles) or use live chat via gamcare.org.uk. Available 24/7 in English, offering confidential advice and referral to local services.
• NHS Gambling Services (England, Scotland, Wales, Northern Ireland): Visit the NHS website (nhs.uk - search "gambling addiction") or speak to your GP. The NHS can provide assessment and, where appropriate, referral to specialist clinics and mental-health professionals.
• Young people and families: Young people affected by someone else's gambling can contact Childline (0800 1111, childline.org.uk) in the UK for confidential support, or use family-focused services signposted by GamCare.

International Support Organisations

National Self-Exclusion Schemes

• United Kingdom - GAMSTOP: GAMSTOP (gamstop.co.uk) is a free national self-exclusion scheme for online gambling websites licensed in Great Britain. Once registered, you cannot use UK-licensed sites covered by the scheme during your chosen exclusion period. GAMSTOP may not automatically apply to all non-UK-licensed operators, so you should also use the internal self-exclusion tools on pawerpley.com.
• Spain - RGIAJ: Spain's General Registry of Gambling Access Interdictions (RGIAJ) allows residents to register for national self-exclusion from licensed gambling operators. More information is available via the Spanish regulator's website (Dirección General de Ordenación del Juego).
• Other jurisdictions: Many countries operate their own national self-exclusion registers. If you reside outside the UK, check with your local gambling regulator or government website to find out whether such a scheme exists and how to enrol.

Blocking Software and Technical Tools

• Gamban: Software that blocks access to gambling websites and apps on your devices. Visit gamban.com for details and installation instructions.
• BetBlocker: A free tool that allows users to block access to thousands of gambling sites and apps across multiple devices. Visit betblocker.org to learn more.
• Other filters: Additional parental-control or website-blocking tools may be available via your device, browser or internet provider. Using these while also activating our on-site tools (limits, Time-Out, self-exclusion) provides stronger protection.

Family and Friends Support

• GamAnon / family groups: Family members and friends affected by another person's gambling can attend GamAnon meetings or similar support groups (see gamblersanonymous.org for links to family services).
• Online forums and chats: Confidential online communities (including those linked from GamCare, Gambling Therapy and other charities) provide peer support, moderated forums, and live chat for relatives and partners.
• Confidentiality: Calls, chats and meetings offered by these organisations are confidential within the limits of their safeguarding policies. They are independent from pawerpley.com and the Power Play project, and they will not share your information with us without your consent.

Self-Exclusion

If limits and short breaks are not enough, you can request a longer-term block on your account, known as self-exclusion. This is a serious step designed to prevent access to gambling for a significant period, usually at least six months.

How to Request Self-Exclusion

1. Access the Self-Exclusion section: Log in to pawerpley.com and go to My Account > Responsible Gaming > Self-Exclusion (or similarly named option). If you cannot find it, contact customer support via live chat or e-mail and clearly state that you wish to self-exclude.
2. Select the exclusion period: Choose the length of time you want the exclusion to last. Options usually range from a minimum of 6 months to longer periods such as 1 year, 5 years, or lifetime (indefinite) exclusion.
3. Confirm your decision: Read the information presented about the effects of self-exclusion carefully. You will be asked to confirm that you understand you will not be able to access gambling services during the chosen period. Once confirmed, the exclusion will be applied.
4. Follow-up confirmation: You should receive an on-screen confirmation and, where possible, an e-mail summarising your self-exclusion period and its key consequences.

Consequences of Self-Exclusion

• Account access: You will not be able to log in and gamble with your self-excluded account for the duration of the exclusion. Attempts to create new accounts may also be blocked where detected.
• Deposits and withdrawals: You will not be able to deposit or place bets. If you have a remaining real-money balance when self-exclusion is applied, you may need to contact customer support to request a withdrawal, subject to normal verification and terms.
• Bonuses and offers: Active bonuses may be cancelled, and you will not receive marketing communications about promotions or special offers during your exclusion period.
• Irreversibility during the period: Self-exclusion is intended to be binding. You will not be able to lift or shorten the exclusion until the chosen period has expired. In the case of lifetime exclusion, re-opening an account may not be permitted.

Combining Internal and External Exclusion

• Use national schemes: If you live in the UK, consider registering with GAMSTOP in addition to using our internal self-exclusion. Players in Spain and other countries should seek equivalent national registers where available.
• Additional protections: Consider installing blocking software (such as Gamban or BetBlocker) on all of your devices and asking trusted friends or family members to help you maintain your exclusion.

Help for Family

Gambling problems rarely affect only the person who gambles. Family members, partners, friends and colleagues can experience stress, financial harm and emotional strain. If you are worried about someone using pawerpley.com through Power Play, there are constructive steps you can take.

How to Talk to Someone About Their Gambling

• Choose the right moment: Talk when the person is calm and not currently gambling. Avoid discussions immediately after a loss or argument.
• Use non-judgmental language: Focus on how their gambling makes you feel ("I am worried about you...") rather than accusations ("You are ruining everything...").
• Be specific: Explain the behaviours that worry you (for example, missing bills, secrecy, mood changes) and how these affect you and others.
• Encourage, do not threaten: Encourage them to seek help and explore tools such as limits and self-exclusion. Threats or ultimatums can increase guilt and secrecy.

Engaging Them in Support

• Suggest professional help: Offer to sit with them while they call the National Gambling Helpline (0808 8020 133 in the UK) or access online chat services such as Gambling Therapy.
• Help with practical steps: Support them to set deposit limits, request self-exclusion and install blocking software on devices. Help them review bank statements and create a realistic household budget.
• Respect their privacy: Encourage them to speak openly with professionals and support groups. Remind them that these services are confidential and experienced in helping people in similar situations.

Support for You as a Family Member

• Family support groups: Family-focused organisations and forums (for example, those linked from GamCare, Gambling Therapy, and Gamblers Anonymous family groups such as GamAnon) provide safe spaces to share experiences and coping strategies.
• Online communities: Moderated forums and chats for affected others offer anonymity and peer support. These can help you manage stress, set boundaries and avoid taking on all of the responsibility yourself.
• Professional counselling: Consider seeking support from a psychotherapist, counsellor or GP to address the emotional impact of someone else's gambling. They can guide you on safety planning, communication and self-care.

Updates

This Responsible Gaming page is reviewed periodically to reflect changes in law, regulatory expectations, best practice standards, and the tools available on pawerpley.com for the Power Play project.

• How we notify you: Significant changes to responsible gaming policies or tools may be communicated by e-mail, account notifications, or prominent banners on the website. For important amendments, you may be asked to re-confirm that you have read and understood the updated information.
• Checking the latest version: You should regularly review this page to ensure you remain aware of the current tools and conditions. Continued use of the services after an update may be treated as acceptance of the revised terms, where permitted by law.

Date of last update to this page: 6 November 2025.

Contact & Feedback

If you have any concerns about your gambling, wish to adjust your limits, or need help with self-exclusion on pawerpley.com in connection with the Power Play project, our team is available to assist you.

Responsible Gaming Contact Channels

• Responsible Gaming e-mail: Please use the dedicated responsible gaming contact details published in the Contact Us or Responsible Gaming section of pawerpley.com. These may include a specific e-mail address for responsible gaming matters; always refer to the site for the latest contact details.
• Telephone support: Where a customer support phone number is provided on pawerpley.com, you may use it to request help with limits, Time-Out, or self-exclusion. State clearly that your call relates to responsible gaming so it can be prioritised appropriately.
• Live chat: If live chat is available, you can contact support directly from the website or from within your account. Ask to speak with an agent trained in responsible gaming issues.

Feedback and Self-Control Requests

• Feedback form: A responsible gaming or general contact form may be available under Help or Contact Us on pawerpley.com. Use this form to submit feedback, request account-specific support (such as additional limits) or raise concerns about your gambling behaviour.
• Information to include: When contacting us, provide your registered name, username, and a clear description of your request (for example, "I want to lower my deposit limit," "I want to self-exclude for 1 year," or "I am worried about my gambling and need advice"). Do not include your password or full payment card details.
• Response times: We aim to respond to responsible gaming enquiries as quickly as possible, generally within the timeframes set out in our customer support policies. In an emergency or crisis situation, you should also contact one of the independent helplines listed in the Support Resources section or your local emergency services.

Important disclaimer: The information on this page is provided for guidance only and does not replace professional medical, psychological or legal advice. While pawerpley.com and the Power Play project strive to promote safe gambling in line with UK and international best practices, you remain responsible for your own decisions, legal compliance in your jurisdiction, and for seeking professional help where necessary.